Complaints Handling

If you are in any way feeling dissatisfied or disgruntled please get in touch so we can help put it right. We take any dissatisfaction extremely seriously which is why we’ve opened up a direct channel to the founder of the business in stage 2. We endeavour to put this right. Let us know what’s wrong below.

Step One

You can contact our key account support desk for any new complaints

  • Call us on +44844 357 2859
  • Contact us via email kasupport@amberenergy.net
  • Or write to Key Account Support, amber energy™, The Maltings, East Tyndall Street, Cardiff, CF24 5EZ

Step Two

If you are not happy with the resolution of your complaint, you can escalate your case to the founder of amber energy on email to;

  • Contact us via email nick@amberenergy.net
  • Or write to Nick Proctor, Founder, amber energy™, The Maltings, East Tyndall Street, Cardiff, CF24 5EZ