We will be transparent; it’s never a hidden fee. It’s not just calling a spade a spade with us it’s showing you how we work and how we earn our money in a really clear way. We’ve got an open door policy too as we like you to be able to engage with our team and to understand the expertise and systems that you are paying for. So come in for that strategy meeting or pop by for a cuppa.
We will deliver a quality Partnership; it’s never 'computer says no’. We want to support you to achieve your business aims & dreams so we often do a little more than the 'norm' but we’ll always turn over every stone to find the best results.
We put you, the customer, 1st & because nobody’s perfect we promise to put it right if it ever goes wrong. Our teams will put you before the supplier & quite often their lunch-break. We see our customers as our CEO and whilst we don’t promise to be perfect we promise that if make a mistake we will go to the ends of the earth to fix the problem for you.
We constantly source, recruit and train only the best. Which means you can trust you are speaking with an expert and we’re on the cutting edge of the curve. We test and train our staff regularly so we can ensure they are actually experts in their fields.
Because nothing beats face to face. We like guarantee to come and see our corporate UK clients face to face at least once per year. If you prefer a go-to-meeting or a conference call we can handle that. It’s quite often more, particularly if you engage with some of our events such as the amber energy golf day.
A responsive help desk that will get back to you within 72 hours… oh & quarterly reviews. We run a support desk as we know what it’s like if you can’t get a quick response on an issue. Sometimes small issues can hold up sales or threaten cash-flow or reputation. Our corporate support desk use a ticketing system to work quickly through any issues you may have and alert your account manager to any issues. It’s about covering all bases. Needless to say we like to review delivery with you quarterly and to ensure any project work is on track. It’s a partnership after all.